Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
What makes a Mackintosh coat unique?
Every authentic Mackintosh coat is handcrafted in our workshops using our signature rubberised fabric, a process that ensures complete waterproof protection and timeless durability.
How should I care for my rubberised coat?
To maintain the integrity of the fabric, we recommend cleaning your coat with a damp sponge and mild soap. Avoid dry cleaning or machine washing, as heat and chemicals can damage the hand-taped seams.
Which countries do you ship to?
We offer premium international shipping to over 50 countries worldwide. Delivery times vary by region, but most orders arrive within 3-7 business days.
What is your return policy?
We accept returns on all unworn and unaltered items within 14 days of receipt. Items must be returned in their original packaging with all tags attached.
How do I find the correct size?
Mackintosh coats are designed with a classic fit. We provide a detailed size guide on each product page with specific measurements to help you find your perfect match.
Are your products covered by a warranty?
Yes, we take pride in our craftsmanship. All Mackintosh products are covered by a one-year warranty against manufacturing defects from the date of purchase.